Help center

If you have questions about your order, please contact our customer support team. We’re here to help you with any inquiries regarding order status, shipping, or products.

You can fill out the basic form on our website, and we will respond to you as soon as we receive it. You can also call us at +8619941913491.

Our services are available 24/7, and we welcome you to get in touch with us at any time.

If you receive a damaged product, please contact our customer support team immediately. We will assist you with returns or exchanges as needed.

We use high-quality, durable materials such as aluminum alloy, engineering plastics, and carbon fiber to ensure our rescue equipment withstands extreme conditions and provides long-lasting performance.

 

Yes, all our products meet international safety standards, including ISO and CE certifications, ensuring reliability and safety.

Our team can provide recommendations based on your specific needs and environment, ensuring you choose the right equipment.

All our products come with a 1-year warranty and lifetime maintenance service, so you can be more confident in their quality and feel more at ease with your purchase.

Yes, we offer customization options to meet your specific needs, including materials, colors, functions, and more.

Yes, we offer a variety of color options for many of our products! During the ordering process, you’ll be able to choose your preferred color from the available selections. If you need any assistance or have a specific color request, feel free to contact our customer support team, and we will do our best to accommodate you.

Yes, we can provide samples for your review before placing a bulk order, ensuring you’re satisfied with the customization.

Our team will work closely with you during the design process to ensure that all specifications are met and that the final product aligns with your expectations.a

We accept various payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and bank transfers for larger orders. Additional payment options may be available depending on your location. For any inquiries, feel free to contact our customer support team.

Yes, we provide invoices for all orders. You will receive a detailed invoice via email once your payment is processed, ensuring you have all the necessary documentation for your records.

We support payments in multiple currencies. For more details, please submit the form to contact our team directly.

While we strive to keep costs transparent, some payment methods may incur additional fees, such as processing fees for credit cards or international bank transfers. We recommend checking with your payment provider for any specific charges.

We offer various shipping methods to meet your needs, including standard sea freight and expedited air freight options. You can choose the method that best fits your timeline and budget.

Yes, once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress until it arrives.

If your shipment is delayed, please check the tracking information first. If you have further concerns, contact our customer support team, and we will assist you in resolving the issue.

Shipping costs may vary based on the selected method and destination. You will see the total shipping fees during the checkout process, ensuring transparency in your order.